The BigUnlock podcast- Episode5

Episode #5: “Everyone needs a digital wingman” with Dr. Albert Chan, Chief of Digital Patient Experience, Sutter Health


In this episode, Dr. Albert Chan, Chief of Digital Patient Experience, Sutter Health, talks to us about how it is not about digital for digital’s sake, but about opportunities to enhance the experience for patients. Digital technologies should be able to anticipate needs and reduce friction for providers and patients, and not vice versa. Today, for every 3.08 hours spent face to face with patients, physicians spend 3.17 hours on desktop medicine. Emerging technologies can provide virtual assistance to these doctors and enable them to take their eyes off the keyboard and connect with patients better.

About our guest

Dr.Albert chan

Albert Chan, M.D., M.S., serves as Chief of Digital Patient Experience at Sutter Health, leading the digital transformation of one of the largest integrated health systems in the U.S. In this interdisciplinary role, Dr. Chan leads an omni-channel patient engagement strategy including one of the nation’s first patient portals My Health Online, telehealth, and artificial intelligence-powered solutions. He is also leads Sutter’s modernization of its patient access solutions and navigation of healthcare services. In addition, Dr. Chan develops and scales Sutter’s innovative partnerships, spearheading the translation of innovation into clinical practice such as the use of Google Glass in healthcare. Dedicated to physician and patient empowerment through health information technology, Dr. Chan has received numerous honors including Epic PacAcademy Award, a five year term as a Fulbright Specialist, and a 2017 Eisenhower Fellow. He serves on the advisory board of VH Moll Fund and the Heritage Group, a mentor at the Stanford University community incubator StartX, and advisor to early stage firms such as Natera (IPO in 2015) and Qventus. He is also an Honorary Adjunct Scholar and Scientific Advisory Board Member for IDOR – D’Or Institute for Research and Education, the research arm of the largest independent hospital system in Brazil. Dr. Chan earned a B.S. in Biological Sciences from Stanford University and M.D. from the University of California, San Diego. After completing residency and chief residency in family medicine, Albert concurrently completed fellowships in Biomedical Informatics at Stanford University School of Medicine and family medicine research at the University of California, San Francisco School of Medicine.

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