In this episode, David discusses what digital means for him, what he considers the key focus areas for digital transformation, and how he is delivering improved patient and caregiver experiences at Children’s Mercy Kansas City.
Digital is the use of four core technologies — cloud, data, mobile, and social — in creating or enhancing new business models. Organizations must utilize their experiences, gut intuition, and what they feel about where the market is moving to make a gutsy call. The ones that can do that are the ones that will reshape the industry and become market leaders.
For Children’s Mercy Kansas City digital transformation is all about experiences and speed. It is about looking at ways to be more efficient, reinvent processes, and incorporating technology.
David Chou is the Vice President / Chief Information & Digital Officer for Children’s Mercy Kansas City. Children’s Mercy is the only free-standing children’s hospital between St. Louis and Denver and provide comprehensive care for patients from birth to 21. They are consistently ranked among the leading children’s hospitals in the nation and were the first hospital in Missouri or Kansas to earn the prestigious Magnet designation for excellence in patient care from the American Nurses Credentialing Center.
Prior to Children’s Mercy, David held the CIO position at University of Mississippi Medical Center, the state’s only academic health science center. David also served as senior director of IT operations at Cleveland Clinic Abu Dhabi and CIO at AHMC Healthcare in California. His work has been recognized by several publications, and he has been interviewed by a number of media outlets. David is also one of the most mentioned CIOs on social media, and is an active member of both CHIME and HIMSS.
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