In this episode, Tanya Townsend, CEO of LCMC Health, a New Orleans-based non-profit health system, discusses how they are leveraging their digital capabilities across the continuum of care and improving patient access and clinician experience across their facilities.
Tanya explains how the macroeconomic environment has impacted their investment decisions this year. She states that there is a delicate balance between managing costs and being good stewards of investments in new tools and technology innovations.
Tanya also talks about how they redesigned their online scheduling tools and patient portal platforms, their journey towards creating an integrated and seamless care experience across service lines, and more. Take a listen.