Healthcare’s New Workforce: Humans + AI Agents + Voice Agents

From Task Automation to Workforce Transformation

Bolt-on AI rarely delivers meaningful ROI. Before implementing AI into existing workflows, organizations must redesign how work gets done, removing bottlenecks, redefining roles, and enabling people and AI agents to work together effectively.

A thoughtfully designed human-and-AI workforce can:

• Reduce administrative burden
• Improve patient access and responsiveness
• Coordinate work across fragmented systems
• Support faster and more consistent decision-making
• Expand organizational capacity without compromising quality
• Allow clinicians and staff to spend more time on high-value human interactions

This webinar will examine what it takes to make that transition responsibly and effectively.

What We’ll Explore

• How AI agents and voice agents are changing healthcare workflows
• Where human expertise remains essential—and where AI can provide support
• High-value opportunities across clinical, administrative, and patient-facing operations
• How agentic AI can coordinate work across systems, teams, and communication channels
• The role of voice agents in patient access, outreach, scheduling, navigation, and support
• How to redesign roles and workflows instead of simply adding another technology
• Governance, safety, accountability, and human oversight

Practical steps for moving from isolated pilots to enterprise adoption