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Season 5: Episode #140
Podcast with Tanya Townsend, SVP & CIO, LCMC Health
Hosted by Paddy Padmanabhan 
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In this episode, Tanya Townsend, CIO of LCMC Health, a New Orleans-based non-profit health system, discusses how they are leveraging their digital capabilities across the continuum of care and improving patient access and clinician experience across their facilities.
Tanya explains how the macroeconomic environment has impacted their investment decisions this year. She states that there is a delicate balance between managing costs and being good stewards of investments in new tools and technology innovations.
Tanya also talks about how they redesigned their online scheduling tools and patient portal platforms, their journey towards creating an integrated and seamless care experience across service lines, and more. Take a listen.
Show Notes |
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| 02:57 | What does digital health mean for you? Talk to us about the digital health program and LCMC. | |||
| 07:16 | Can you share a couple of examples of how you have improved the patient experience, especially from an access standpoint. | |||
| 11:42 | What are your patients telling you? What are the things you're hearing from them that are driving your priorities and your investments? | |||
| 13:42 | As the CIO, how do you go about making your technology choices? | |||
| 15:54 | How has the macroeconomic environment impacted your investment decisions this year? | |||
| 18:55 | What have been some of the successes that you've had in applying artificial intelligence and advanced analytics to help to drive your outcome? | |||
| 21:18 | If a digital health solution founder is listening to this podcast and wants to reach out to you, what's your advice to them before they send you, their pitch? | |||
| 23:12 | What does your org model and governance model look like when it comes to digital health investments? How do you how do you make the decisions? | |||
About our guest
Tanya Townsend is the Senior Vice President and Chief Information Officer (CIO) for LCMC Health and its nine-hospital system. An established financial executive who has been working in the healthcare industry for over 20 years, Tanya held a variety of positions from system analyst to CIO in healthcare organizations and hospitals in Wisconsin before she headed south to New Orleans and the LCMC Health system.
Tanya is committed to staying abreast of best practices across the IT industry – in her role as a division CIO in Wisconsin, she was the first to consolidate and integrate Information Technology, HIM, and Clinical Engineering into a more efficient shared services model. Passionate about the topic of information tech, Tanya has spoken at national events in the industry as well as received numerous acknowledgements and awards for her work. She currently sits on Advisory Boards for several technology firms including NetApp, VMWare, Fortified Health Security, and CHIME. She has been named one of the top healthcare IT innovators in the country, and her dedication to establishing and maintaining state-of-the-art information systems for LCMC Health is highly valued.
Tanya was recognized by Becker’s Hospital Review as one of the 2018 Female IT Leaders to Know.
Tanya Townsend is the Senior Vice President and Chief Information Officer (CIO) for LCMC Health and its nine-hospital system. An established financial executive who has been working in the healthcare industry for over 20 years, Tanya held a variety of positions from system analyst to CIO in healthcare organizations and hospitals in Wisconsin before she headed south to New Orleans and the LCMC Health system.
Tanya is committed to staying abreast of best practices across the IT industry – in her role as a division CIO in Wisconsin, she was the first to consolidate and integrate Information Technology, HIM, and Clinical Engineering into a more efficient shared services model. Passionate about the topic of information tech, Tanya has spoken at national events in the industry as well as received numerous acknowledgements and awards for her work. She currently sits on Advisory Boards for several technology firms including NetApp, VMWare, Fortified Health Security, and CHIME. She has been named one of the top healthcare IT innovators in the country, and her dedication to establishing and maintaining state-of-the-art information systems for LCMC Health is highly valued.
Tanya was recognized by Becker’s Hospital Review as one of the 2018 Female IT Leaders to Know.
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About the host
Paddy is the co-author of Healthcare Digital Transformation – How Consumerism, Technology and Pandemic are Accelerating the Future (Taylor & Francis, Aug 2020), along with Edward W. Marx. Paddy is also the author of the best-selling book The Big Unlock – Harnessing Data and Growing Digital Health Businesses in a Value-based Care Era (Archway Publishing, 2017). He is the host of the highly subscribed The Big Unlock podcast on digital transformation in healthcare featuring C-level executives from the healthcare and technology sectors. He is widely published and has a by-lined column in CIO Magazine and other respected industry publications.
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