In this episode, Neil Gomes discusses how Jefferson Health is generating value for the institution and consumers by anticipating consumer needs and providing superior digital experiences.
At the Jefferson Health Digital Innovation and Consumer Experience (DICE) group, stakeholders believe there is tremendous value to be generated at the confluence of digital innovation and consumer (patients, employees, students) experience. Over the last four and half years, this has been proved time and again through various consumer-facing applications, back-end solutions to enhance processes, and more.
Neil also shares his views on the state of digital transformation in healthcare and the DICE group’s unique approach to building engaging digital experiences. He draws on examples from multiple sectors, and discusses the core driving principles of design and functionality in his group’s work.
Neil Gomes, Chief Digital Officer & Executive Vice President for Technology Innovation and Consumer Experience, Thomas Jefferson University and Jefferson Health System
Neil has worked for the $100+ billion, Fortune 500 Tata Group of Companies where he played a leadership role in building the intrapreneurial startup, Tata Interactive Systems, from 60 employees to the world’s largest custom e-learning development firm in less than two years.
Neil left the Tata Group to complete his M.Ed. in Instructional Design at the University of South Florida (USF) whilst progressively working toward the position of Director of eTeaching and Technology and then the Director of Instructional Design and Training at USF Health. While at USF, Neil’s leadership and entrepreneurial acumen helped to grow a strategic team of application developers, instructional and multimedia designers, and project managers that generated over $1.5 million in annual auxiliary revenue from research and external development projects while growing online student enrollment from 200 enrollments in 2002 to approx. 200,000+ enrollments a year by 2012, generating nearly $30 million in revenue each year.
While at USF, Neil also began working toward his Ph.D. He is currently a Ph.D. candidate (ABD) and has authored research articles, book chapters, and delivered several formal research presentations. At Jefferson, Neil founded the Digital Innovation and Consumer Experience (DICE) Group and drives consumer-focused digital innovation in healthcare and education via teams of digital consumer experience specialists; application, platform, machine learning, and IoT developers; simulation and UI/UX designers; trainers; documentation and support specialists; instructional/e-learning designers; and process designers. Neil also helps define innovation strategy and programs via Jefferson’s innovation team. He helped secure a $15+ million donor grant from the Bernie Marcus Foundation to develop a high-tech, consumer-centric, integrative health center at Jefferson and has also launched several pioneering collaborations with partners such as Google, Apple, Adobe, SAP, and IBM Watson. Neil serves as Associate Editor of the Journal for Healthcare Transformation and is a contributor toward the book: We CAN fix Healthcare, the Future is NOW. Neil is also a speaker, agile aficionado, and digital innovation evangelist.
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