In this episode, Dwight Raum, EVP and Chief Digital Information Officer at Rochester Regional Health discusses his role at Rochester, organization’s digital landscape, generative AI initiatives, and efforts to optimize care delivery safely and efficiently.

Dwight highlights various initiatives and technologies being implemented at Rochester Regional Health, including the use of AI for call routing, and a digital front door that enhances web experiences and provides virtual care access within hours. He also talks about the creation of a Center of Excellence for AI and the role of AI in nurse scheduling.

Dwight emphasizes the importance of maintaining a human element in healthcare technology, expressing optimism about AI’s role in improving patient care. Take a listen!