In this episode, Craig Richardville discusses how they have created an organization within SCL Health to design digital programs for building new levels of engagements keeping the future in mind. He also points to the need to empower patients, one of the most underutilized resources in the healthcare industry, and how one can be part of SCL Health’s digital journey.

At SCL Health, digital is not only about transforming patient experience but also about consumers – those who are not yet patients. One of the key themes for digital programs at SCL Health are the digital front doors. Digital front doors are the entry points for potential patients and consumers into SCL Health’s environment.

According to Craig, it is time to start shifting mindsets from telehealth or virtual care to providing online care, just the way we access other services in our life. The movement for virtual encounters or relationships will certainly continue to accelerate. Digital health startups, therefore, must offer a strategy of ‘low calculated risk with the potential for huge returns’ for healthcare systems.