In this episode, Sara Vaezy, Chief Digital Strategy & Business Development Officer of Providence Health talks about their recently published series of reports – COVID-19 Digital Insight Series – that describes new digital requirements and opportunities brought by the acceleration of virtual care models due to COVID-19. Sara also speaks about the current state of telehealth adoption level and possible reasons for its drop after the industry witnessed a surge in telehealth visits in wake of the pandemic.

According to Sara, COVID-19 acted as a catalyst for digital transformation in healthcare. She categorizes the transformation happening in the healthcare industry in two possible ways. One, where the industry needed to control and tackle the challenges created by the pandemic and the industry mobilized its IT, digital, and technology services overnight. Second, is considering the pandemic as an opportunity to evolve the healthcare industry and finding new paradigms and ways of caring for people and business models.

She adds that the healthcare industry needs to design better experiences for increasing adoption of telehealth technology. The industry also needs core IT enablers to make it a success and provide better healthcare experiences to both patients and providers. Take a listen.